Helpful staff made check-in easier.

Our stay was marred by significant transportation delays. We often waited over 30 minutes for the shuttle, wasting valuable time during our vacation. Additionally, the cleanliness of the room was disappointing.

This hotel suits me perfectly with its free Wi-Fi, 24-hour reception, and excellent breakfast. The staff was super helpful, printing my tickets during my first stay. I highly recommend it for a relaxing holiday!

great location but missing some details

The location is convenient for shopping with the centre just a 5-minute walk away. The hot spring was well-designed and a highlight of our stay.

The shuttle bus schedule can be confusing.

Big room and lovely onsen, but courtyard can get crowded and noisy.

Consider asking room service to transport your luggage to the front desk. it made check-out easier for our family.

Nestled within a large park, the accommodations provide a tranquil escape, especially the bungalows overlooking the small pond. The area is perfect for leisurely walks, and these bungalows manage to blend rustic charm with the essential amenities expected from a premium hotel.

The distance from the lobby to the cottages can be frustrating, especially with infrequent shuttle service. The kitchenette upsell is misleading—just a few cups and a kettle offer little for guests expecting kitchen access. An onsen exists, but it requires an additional fee and is a trek away, limiting relaxation options. The dim yellow lighting throughout the cottages may be cozy, but it makes everyday tasks difficult, and overall cleanliness left something to be desired—dust lingers on many surfaces.

During my stay at Karuizawa Prince Hotel West, I appreciated the cozy ambiance of my room, complete with attentive staff who ensured all my needs were met. The on-site hot springs offered a relaxing escape amidst beautiful natural views.

Shuttle service could be more efficient for seniors.

The stay in the West Cottage was quite pleasant for our family of six. The cozy atmosphere and clean beds made it easy to relax after a day of skiing. We appreciated the shuttle service to the station, which was helpful although it could take some time to get a ride during busy times. The surrounding landscape was beautiful, enhancing our overall experience.

The best part was the stunning view from our cottage—falling asleep to a starry sky 🌌 was magical. However, the waiting time for shuttle service was frustrating. Still, overall, a relaxing getaway!

My stay at Karuizawa Prince Hotel West was wonderful! The West Wing Twin Room was spacious and had a cozy ambiance that made it perfect for relaxation after a long day. The staff were incredibly friendly and attentive, making me feel truly welcomed. The on-site hot springs were a highlight, offering a refreshing escape with beautiful views of nature.

The breakfast area can get crowded.

Spacious room with beautiful views makes it ideal for a relaxing stay. The breakfast area gets crowded during peak hours. Enjoyed skiing nearby and loved the hot springs.

Charming Stay with Warm Atmosphere

Our family of four enjoyed a spacious cottage with lovely views. The friendly staff provided prompt shuttle service, which made getting around easy. Dining options nearby were convenient, offering delicious local dishes. Remember to explore the outlet shopping by foot after check-in for great deals!

We really loved our spacious room and the fantastic onsen facilities! The complimentary bus shuttle was a lifesaver for getting to the ski land, and having a Family Mart on-site was super convenient. I would absolutely come again!